Refund Policy

01The short version

If you are not happy with your first server, ask within 7 days of ordering and we refund that payment. After that window, you can cancel at any time and the server runs until the end of the month you have paid for.

02What we refund

We refund the full payment for:

• a first-time customer's first server, requested within the 7-day window
• a month we could not provide the service you ordered, once we have confirmed the fault
• a payment taken in error or taken twice

03What we do not refund

• renewals after the refund window, so cancel before the renewal date if you do not want one
• the unused part of a month after you cancel
• servers ended for breaking the acceptable use policy
• add-ons or services that have already been delivered, unless they were faulty

04How to ask for a refund

Email support@vpsrely.com from the address on your account. Include the server name and the order number.

We reply within 3 working days. Approved refunds go back to the original payment method and can take up to 10 working days to appear.

05Chargebacks

Please contact us before you ask your bank to reverse a payment. A chargeback can lead to your account being suspended while it is resolved.